? greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
? 隨時(shí)以友好和樂于協(xié)助的態(tài)度迎接客人，并盡量了解和稱呼客人的名字。
? registers and rooms all arrivals according to established procedures
? 按照既定工作程序?yàn)樗衼?lái)客登記并安排房間。
? maintains intimate knowledge of departmental standards and procedures
? 熟知部門標(biāo)準(zhǔn)工作程序。
? performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
? 履行入住、退房和換房手續(xù)，并確保所有資料都按照預(yù)訂情況完整的輸入酒店電腦系統(tǒng)。
? maintains cashier float and ensures accurate daily report of all money received
? 保持庫(kù)存現(xiàn)金限額并保證每日對(duì)所收現(xiàn)金進(jìn)行準(zhǔn)確報(bào)告。
? cashes hotel guest’s personal and travelers checks and assists with currency exchange
? 為酒店客人的個(gè)人支票及旅行支票兌換現(xiàn)金，并協(xié)助進(jìn)行外匯兌換。
? keeps abreast of all modifications to accounting policies and procedures
? 隨時(shí)留意會(huì)計(jì)政策和工作程序的變化 。
? responsible and attends to guest’s request of using the service of safety box at all times
? 隨時(shí)負(fù)責(zé)回應(yīng)客人關(guān)于使用保險(xiǎn)箱服務(wù)的要求。
? attends to guest’s complaints, inquiries and requests, referees problems to supervisor/assistant manager if he/she unable to assist
? 處理客人的投訴、問詢和請(qǐng)求，如果自己無(wú)法提供協(xié)助，則將問題轉(zhuǎn)給主管和經(jīng)理助理 。
? does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
? 盡一切努力確保客人在離店時(shí)會(huì)對(duì)酒店的服務(wù)有很好的印象。
? performs the audit balances and prepares all works for audit in an orderly fashion
? 執(zhí)行審計(jì)結(jié)余，并為審計(jì)工作進(jìn)行各項(xiàng)有序的準(zhǔn)備。
? when on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
? 在值班時(shí)檢查夜班報(bào)告，準(zhǔn)備早班報(bào)告，并為客人的到來(lái)準(zhǔn)備各種必要的表格。
? maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
? 全面了解標(biāo)準(zhǔn)的預(yù)訂工作程序，包括如何正確使用表格，如何讀電傳、電子郵件和留言，以及如何在預(yù)訂系統(tǒng)內(nèi)對(duì)房源情況進(jìn)行解讀。
? maintains exemplary deportment standards of behavior and appearance and attitude as expected in a jianguo brand
? 按照集團(tuán)品牌的預(yù)期保持自己行為、外表和態(tài)度的高標(biāo)準(zhǔn)。
? takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
? 隨時(shí)保持前臺(tái)工作區(qū)域的整潔和有序，并以此作為自己的個(gè)人興趣和驕傲 。